Shipping Origin

All orders are manufactured and shipped from Canada.

Orders are processed during regular business days (Monday–Friday, excluding Canadian holidays).

International B2B Shipments (UK & EU)

All international orders are shipped under DAP (Delivered at Place) terms.

Under DAP terms:

• The customer acts as the Importer of Record

• The customer is responsible for all import VAT, taxes, and clearance/brokerage fees

• These charges are determined by the destination country’s customs authority and are not controlled by us

Customs authorities may contact you directly to collect payment before delivery.

Zero Customs Duties & Free Trade Agreements

As a Canadian manufacturer, our products are qualified for zero customs duty under applicable trade agreements, including:

• CETA (for shipments to the European Union)

• Canada–United Kingdom Trade Continuity Agreement (for shipments to the United Kingdom)

Please note:
Trade agreements may reduce or eliminate customs duty, but they do not eliminate VAT.

Required Information for Customs Clearance

To ensure smooth customs processing, customers must provide:

• Full legal company name

• Complete delivery address

• Contact phone number and email

• Valid VAT number (if registered)

• Valid EORI number

Failure to provide accurate information may result in delays, additional fees, or returned shipments.

VAT (Value Added Tax)

Import VAT is charged by the destination country at the time of customs clearance.

• If your business is VAT-registered, import VAT may generally be recoverable through your local VAT return, provided you are listed as the Importer of Record and retain proper import documentation.

• If your business is not VAT-registered, VAT will be a non-refundable cost.

We strongly recommend that VAT-registered businesses provide their valid VAT and EORI numbers at checkout to prevent delays.

VAT & EORI Number Format Requirements

To prevent clearance issues, please enter your numbers in the correct format:

United Kingdom

• VAT Number:
  Format: GB + 9 digits
  Example: GB123456789

• EORI Number:
  Format: GB + 12 digits
  Example: GB123456789000

European Union

• VAT Number:
  Format: Country code + digits
  Examples:

  • Germany: DE123456789

  • France: FR12345678901

  • Italy: IT12345678901

• EORI Number:
  Usually the same as the VAT number (country code + digits).

Please include the two-letter country prefix when entering your VAT or EORI number.

Incorrect or incomplete VAT/EORI information may result in shipment delays or additional charges.

Refused or Undeliverable Shipments

If a shipment is refused due to unpaid duties, VAT, or customs fees:

• Return shipping charges

• Brokerage fees

• Administrative costs

may be deducted from any applicable refund.

Questions

If you have questions regarding shipping, customs duties, or VAT requirements, please contact us before placing your order. We are happy to assist.